Has my order been shipped?
To track your order, click My Account in the top navigation. If you do not have an account, please register. Once you do have an account, log in and click Recent Orders. You will see your order(s) listed on the next page. Click View for order details. Tracking status is provided above order details. If your order is “Processing” then it has not yet been shipped.
How do I change quantities or cancel an item in my order?
If you want to make changes or cancel an order, you must contact us by phone at 1-800-343-4497 or via our contact form. Please note that once an order has been fully processed and/or shipped, it is no longer eligible for changes or cancellation.
What should I do if my order never arrived?
Click My Account in the top navigation. If you do not have an account, please register. Once you do have an account, log in and click Recent Orders. You will see your order(s) listed on the next page. Click View for order details. If your order details include your Package Tracking Number(s), check with the shipping company to confirm that they have received your packages. If your order is "Delivered", please contact us for assistance at 1-800-343-4497 or via the contact form. Please allow 3-6 days for your order to arrive after it has been shipped.
What should I do if an item is missing from my shipment?
Click My Account in the top navigation. If you do not have an account, please register. Once you do have an account, log in and click Recent Orders . You will see your order(s) listed on the next page. Click View for order details. Tracking status is provided above order details. Make sure the missing item was shipped. If an item is on backorder, you may contact Customer Service to check on its shipping status by calling 1-800-343-4497 or submitting this contact form. If all of the items in your order were shipped, and an item is missing from the shipment you received, please contact Customer Service.
When will my backorder arrive?
Backordered items will be shipped to you once we receive them from our suppliers. Feel free to contact Customer Service for the estimated arrival date of your backordered items. Call us at 1-800-343-4497 or submit this contact form.
How do I create an account?
Click My Account in the top navigation.
Under Register, enter your email address and password.
Click Register.
Your information is held privately and is never sold to any other company. Please view our Privacy Policy for more information.
How do I edit my account information?
Click My Account in the top navigation to edit shipping and billing addresses, save payment methods and change password.
How much does shipping cost?
Shipping is automatically calculated before you submit your payment information. Simply add items to your cart and proceed to the checkout page, where you will see shipping method options and prices.
How do I retrieve my password?
Click My Account in the top navigation.
Under Login, click Lost your password?
Enter username or email address.
Click Reset Password.
An email will be sent to you with a link to reset your password.
What should I do if I receive the wrong item?
Please contact Customer Service within 72 hours after receiving the wrong item. Call us at 1-800-343-4497 or submit this contact form.
How do I return an item? What is your refund/return policy?
Please see our Refund/Return Policy Account for directions on how to return items and for complete details on refunds and returns.
When will my order ship?
If items are in stock, we will ship them within 48 hours. You will receive a shipment confirmation email when your order has shipped. You will receive tracking information within 24-48 hours after shipment.
To track your order, click My Account in the top navigation. If you do not have an account, please register. Once you do have an account, log in and click Recent Orders . You will see your order(s) listed on the next page. Click View for order details.Tracking status is provided above order details. If your order is “Processing” then it has not yet been shipped.
Do you ship to my country?
At this time we ship to:
The United States
Puerto Rico
The US Virgin Islands
Guam
What are my payment options?
Payment may be made using PayPal, Visa, MasterCard, American Express and Discover. Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges?
If the merchandise is in stock, we normally ship within 48 hrs. Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
What is Your Privacy Policy?
We value your privacy - please view our Privacy Policy for complete details on how we use the information we collect.
Is your website secure?
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
What should I do if I have a question about my charges?
Click My Account in the top navigation. If you do not have an account, please register. Once you do have an account, log in and click Recent Orders. You will see you order(s) listed on the next page. Click View for order details and breakdown of charges. You can compare the breakdown of your charges on our website with your financial records. If you have further questions or concerns, please contact Customer Service for assistance – call us at 1-800-343-4497 or submit this contact form.
How can I get a copy of my receipt/invoice?
Click My Account in the top navigation. If you do not have an account, please register. Once you do have an account, log in and click Recent Orders. You will see your order(s) listed on the next page. Click View for order details and price breakdown. You can print the page for your records.
When will my credit appear in my account?
Credits usually appear within 7-10 business days from the time that we receive your returned items.
When will my credit card be charged?
If all of the items in your order are shipped at the same time, then your credit card will be charged upon shipment. If the items in your order are not shipped all at once, then the items in the initial shipment and the backordered merchandise will be charged to your credit card when your order has completely been shipped.
How do I find the products I need?
To find the products you're looking for, you can browse our products using the menu in the top navigation, or type product keywords into the search bar at the top of each page. If you have trouble locating the products you need, please feel free to contact Customer Service for assistance – call us at 1-800-343-4497 or submit this contact form.
How do I use a coupon?
After adding items to your cart, click Cart in the top navigation. You can enter your coupon code in the box next to Apply Coupon.
How do I contact you?
Salk, Inc.
1005 Boylston Street, #305
Newton, MA 02461
Phone: 1-800-343-4497
Fax: 1-617-782-4031
If you have any questions or comments please use our contact form.
